Privacy Policy

Effective Date: April 24, 2026  |  Last Updated: April 24, 2026

Mr Scrubber ("we," "us," or "our") operates the Mr Scrubber mobile application and online store (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Mr Scrubber, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

When you use our Service, we may collect the following information that you provide directly:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Profile picture, date of birth, and gender (optional).
• Shipping & Billing Information: Delivery address, billing address, and payment details required to fulfill your orders.
• Order Information: Products purchased, order history, and preferences.
• Communications: Messages you send to our customer support team, reviews, ratings, and feedback.

1.2 Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
• Usage Data: Pages viewed, products browsed, time spent on the app, clicks, and other interactions.
• Location Data: Approximate or precise location (with your permission) to provide accurate delivery services and show available products in your area.
• Log Data: IP address, browser type, access times, and crash reports.

1.3 Camera and Media Access

Our app requests access to your device's camera and photo library to allow you to:

• Upload profile pictures
• Submit product reviews with photos
• Scan QR codes or barcodes for product search
• Provide photographic evidence for returns or complaints

Camera access is only activated when you actively choose to use these features. You can revoke camera permissions at any time through your device settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account
• To process and deliver your orders
• To communicate with you about orders, updates, and promotions
• To provide customer support
• To personalize your shopping experience and recommend products
• To improve our Service, fix bugs, and develop new features
• To detect, prevent, and address fraud or security issues
• To comply with legal obligations under the laws of Iraq

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party companies that help us operate our Service, such as payment processors, delivery partners, cloud hosting providers, and analytics services.
• Delivery Partners: Your name, delivery address, and phone number are shared with couriers to fulfill your orders.
• Payment Processors: Payment information is handled securely by trusted payment gateways and is not stored on our servers.
• Legal Requirements: When required by law, court order, or government authorities in Iraq.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: In any other case with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated data.
• Objection: Object to certain types of processing, such as marketing communications.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.
• Portability: Request your data in a portable format.

To exercise these rights, please contact us using the details below.

7. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

8. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant advertising. You can control cookie preferences through your device or browser settings.

10. International Data Transfers

Your information may be processed and stored on servers located outside of Iraq. By using our Service, you consent to such transfers, provided appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to you via the app or email. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Iraq. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Baghdad, Iraq.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

© 2026 Mr Scrubber. All rights reserved.